Thank you for choosing Taxilastone. Before placing your order, please review and sign our Conditions of Sale. This agreement outlines key logistical and technical considerations related to the selection, delivery, and installation of tile, stone, or vanity products.

It serves as a formal contract, so we encourage both you and your installer or any involved parties to read it thoroughly. For any questions or clarification, your Taxilastone associate is here to assist and help ensure a smooth experience.

Scope of Work

Taxilastone is not a licensed contractor and does not offer installation services, nor does it subcontract installation work. As a courtesy, we may provide, upon request, a list of local tile installers who have been recommended by past clients. This list is offered solely for reference purposes. The choice and hiring of an installer is the sole responsibility of the customer.

In the absence of specific installation instructions, all work must follow established industry standards. These include, but are not limited to, the latest editions of the Tile Council of North America (TCNA) Handbook and the Natural Stone Institute’s Dimension Stone Design Manual.

Quantities
It is the responsibility of the buyer’s tile installer or general contractor to confirm all required quantities before placing an order. Taxilastone is not liable for any errors in quantities ordered.

As a courtesy, once a design has been selected, our team can provide estimated takeoff quantities for budgeting purposes only. If requested, we may also reach out to the installer directly to assist in verifying the final quantities needed for each product.

General Product Information

All tile products naturally vary in shade, size, and appearance. Listed dimensions are nominal and serve as standardized references—actual sizes may differ between products. Variations in tile and stone are expected and are part of their unique character.

Taxilastone does not guarantee tiles or stone against chipping, cracking, crazing, or surface wear once delivered. Both handcrafted and manufactured tiles may display irregularities in size, shape, color tone, warping, texture, finish, moisture absorption, and slip resistance. These qualities are inherent to the manufacturing process and contribute to the individual beauty of each item.

Color differences should be anticipated between samples, showroom displays, and actual shipments. Natural stone, by its nature, is one of a kind. Each piece may contain unique features such as veining, shading, markings, inclusions, small chips, pits, fossils, or other organic traits.

To accommodate cuts, breakage, and future repairs, we recommend ordering:

  • At least 20% overage for most tile products

  • At least 30% overage for large-format tiles (18" x 36" or larger)

For best results, we advise ordering all material—including overage—at the time of purchase, as color lots may vary and future availability is not guaranteed.

Sealing

All natural stone and crackle-glazed ceramic tiles require sealing. When used in wet areas, crackle-glazed tiles must be sealed with a silicone-based impregnating sealer to help reduce water absorption and prevent staining or discoloration. Sealing is necessary both before and after grouting.

Crackle glazes will continue to develop fine cracks over time. To maintain their appearance, resealing is recommended every 3 to 6 months during the first year, and every 6 months thereafter.

Please note that sealing does not make crackle-glazed tiles waterproof, nor does it block moisture from entering through the sides or back of the tile. This moisture exposure can darken the clay body, which may also darken the crackle lines—particularly in lighter glazes. Variation in crackle patterns is a normal characteristic of this tile type.

Even solid-glazed tiles may develop crackling during or after installation. If this occurs, those tiles must also be sealed. Do not seal porcelain tiles unless specifically instructed to do so.

Slab Measurements

If a slab is not in stock at the time of order, any measurements provided are approximate and intended solely for estimation. Once the slab is received, it will be measured to determine its exact dimensions. Actual slab sizes may differ from the initial estimate—some may be larger, others smaller—so please allow for flexibility when planning your project.

The final sales order will be updated to reflect the actual square footage. Any balance owed or refund due based on this adjustment will be processed prior to shipment.

Blending and Dry Layout

Because natural stone and ceramic tiles inherently vary in color, texture, and appearance, blending is essential to achieve a visually consistent result. It is the installer’s responsibility to unpack and dry lay all materials prior to installation.

This process allows the customer to review and approve the overall appearance and distribution of tones and patterns before the tiles are set. Dry layout is a standard industry practice and plays a key role in ensuring a satisfactory finished installation.

Payment Terms for Stocked Material

  • It is the buyer’s responsibility—through their tile installer or general contractor—to confirm all required quantities prior to purchase. Taxilastone is not responsible for errors in quantities ordered. As a courtesy, once a design is selected, our team can provide estimated takeoff quantities for budgeting purposes. If requested, we may also attempt to contact the installer directly to assist in confirming final quantities.
  • Full payment is required at the time of purchase for all in-stock materials, unless the buyer has established and maintains approved B2B credit terms.
  • Regardless of inventory status, all orders totaling less than $2,500 must be paid in full at the time of purchase unless valid B2B credit terms are in place.
  • For tile lots and slabs, payment in full is required at the time of selection to reserve the specific material for your project. Once paid, the material will be allocated and securely held by Taxilastone.
  • For standard inventory items not currently in stock, a 50% deposit is required to secure incoming material. The remaining balance must be paid in full when the material is released from the factory. If payment is not made, Taxilastone reserves the right to make the material available to other customers.
  • B2B customers with approved credit must either accept delivery or pay in full within 30 days of order completion. Custom and special orders require a minimum 50% deposit, regardless of credit status.
  • Sales tax shown on the sales order is estimated and may change based on applicable tax codes in effect at the time of shipment, due to evolving nexus regulations. The final tax amount will be calculated at the time of invoicing, and the purchaser is responsible for any increase in tax.
  • If payment is not received according to agreed terms, the order may be deemed abandoned after 90 days. In such cases, all materials and payments will become the exclusive property of Taxilastone. No refunds or returns will be issued on abandoned orders. This determination is at Taxilastone’s sole discretion.
  • All payment terms are governed by the cancellation and return policy outlined below. Title to all merchandise remains with Taxilastone until full payment has been received.
  • Prices for any additional materials ordered will reflect the current price at the time the new order is placed.

Payment Terms for Custom and Special Orders

  • Full payment is required at the time of purchase for all custom or special orders, including in-house production.
  • For B2B customers with approved credit in good standing, a minimum deposit of 50% is required at the time of order, with the remaining balance due according to agreed payment terms.
  • All custom and special order items are final sale and may not be cancelled, exchanged, or returned under any circumstances.
  • The sales tax listed on your sales order is an estimate and may change depending on tax regulations in effect at the time of shipment. Due to ongoing changes in nexus laws across various states, the tax amount shown at the time of order or deposit reflects the current rate but will be recalculated at shipment and reflected on your final invoice. The purchaser is responsible for paying any difference if the final tax rate increases.
  • If a custom or special order remains unpaid—either partially or in full—for more than 90 days after production is completed, the order may be considered abandoned and become the exclusive property of Taxilastone. No refunds or returns will be issued for abandoned orders. This policy is enforced solely at the discretion of Taxilastone.
  • All payments for custom and special orders are governed by our cancellation and return policies as outlined herein. Until full payment is received, legal ownership of all merchandise remains with Taxilastone. Title will not transfer to the purchaser until payment has been made in full.
  • Any additional materials ordered after the original purchase will be billed at the current price in effect at the time of the new order.

Tariffs

Product pricing is determined based on the tariff rates in effect at the time your order is placed. If tariffs are newly imposed or adjusted before your shipment clears customs, pricing may be revised accordingly. Any increase due to tariff changes will be reflected in your final invoice.

Storage Fees

Taxilastone offers complimentary storage for fully paid orders for up to 90 days from the date all materials are available for delivery. After this period, a storage fee of $100 per pallet or slab, per month will apply.

For B2B customers with approved credit terms, payment in full is required according to those terms. If an order remains undelivered 90 days after materials become available, monthly storage fees will be assessed. These fees must be paid at the start of each storage month or in advance for the anticipated duration.

If delivery is not accepted within 180 days of full material availability—and no written agreement is made to extend the storage—Taxilastone reserves the right to consider the order abandoned. In such cases, all materials and any payments made will be forfeited, and ownership of the products will transfer entirely to Taxilastone. No refunds or credits will be issued.

Any requests to extend storage beyond the standard terms must be approved in writing and are granted solely at Taxilastone’s discretion.

If materials are held beyond the agreed terms without payment, Taxilastone will issue a certified notice. Failure to respond in a timely and valid manner will result in the materials being deemed abandoned, with no further claim or compensation due to the customer. Enforcement of this policy is at the sole and absolute discretion of Taxilastone.

Freight and Delivery

  • Freight and handling fees are added to all sales orders and invoices and are non-refundable.
  • Orders that are not shipped within 90 days of placement may be subject to increased freight charges. Any applicable rate adjustments will be added prior to shipment.
  • If you or your authorized representative are unavailable to accept a scheduled delivery, a re-delivery fee will be applied before rescheduling can occur.
  • If the delivery address is changed after the order has been released for shipment, a reconsignment fee will apply. Additional charges may also be incurred due to revised routing.
  • Shipments made using Taxilastone’s delivery vehicles or common carriers arranged by Taxilastone are shipped FOB destination, as indicated on the sales order’s "Ship To" address, unless otherwise specified.
  • For customer pickups or freight arranged independently by the customer, the shipment is considered FOB point of pickup or will-call, unless noted otherwise on the order.
  • For large factory-direct shipments, the FOB point will be as stated on the sales order.
  • Deliveries will not be scheduled until all required documentation is completed and full payment has been received.

FOB Inspection Requirements

  • Before signing the delivery receipt or bill of lading, carefully verify the number of pallets, crates, and boxes, and inspect for any visible damage. Any discrepancies or signs of damage must be clearly noted on the bill of lading before signing. A signature on an unmarked bill of lading indicates full acceptance of the shipment in its received condition—so be thorough to protect your interests.
  • It is the responsibility of you and your designated representatives—such as contractors, subcontractors, installers, or anyone responsible for the installation—to fully unpack and inspect all materials upon delivery to the job site.
  • If any concealed damage or missing items are found, written notification must be sent to Taxilastone within 48 hours of delivery, along with clear photos documenting the issue. Taxilastone will handle any freight claims for issues reported within this timeframe.
  • Claims may be denied if we are not notified within 48 hours of delivery, or if negligence is determined on the part of the customer or their representatives. In such cases, Taxilastone is not responsible for replacement costs.
  • For flatbed slab deliveries, the material must be inspected by your representative prior to unloading and during placement onto an A-frame at ground or dock level. Any damage must be noted on the delivery receipt before signing. An unmarked bill of lading is considered confirmation that the slabs arrived in acceptable condition.
  • If no discrepancies are noted and/or a claim is filed after the 48-hour window, the client will bear full responsibility for any replacement costs. If a claim is approved and the carrier provides compensation, Taxilastone will reimburse the client for the exact amount received from the carrier.
  • For orders picked up directly from a freight terminal, the client or their representative must inspect the shipment at the terminal and document any visible damage on the bill of lading before leaving. Failure to do so forfeits the right to file a freight claim.

Sales Tax Notice – Alabama Shipments

For orders delivered to addresses within Alabama, Taxilastone collects the Simplified Seller’s Use Tax (SSUT) as required by state regulations. This tax is remitted directly to the Alabama Department of Revenue on behalf of the purchaser.

Our SSUT program account number is: SSU-R011525491.

Fabrication Sales

Quality stonework depends heavily on the accuracy and preparation of other trades. A successful installation requires a solid, properly prepared substrate—stone can only be installed as precisely as the conditions allow.

For countertop and surface fabrication projects, the following conditions must be met prior to templating. If not, a return visit will be scheduled, and an additional trip fee will be billed before the next appointment:

  • Cabinetry and Trades Work: All cabinets, drawers, doors, and related construction in the installation area must be fully installed. Cabinets must be level, plumb, and properly aligned. While any issues with cabinet installation may be noted, Taxilastone is not responsible for final results impacted by poor substrates.

  • Fixtures and Appliances: All appliances and fixtures—such as stoves, cooktops, sinks, faucets, and soap dispensers—must be present on-site during templating. Cutouts will not be made based on manufacturer specifications alone.

  • Faucet Holes and Accessories: The placement of faucet holes or any drilled accessory holes must be confirmed during templating or final shop drawing approval. All holes are drilled in-shop only—not on-site.

  • Post-Templating Restrictions: Cabinets must not be moved or modified after templating. Any adjustments made afterward can result in poor countertop fit and inconsistent overhangs.

  • Finishing Work: No drywall compound or finishing work should take place after the template is complete.

  • Farm Sinks: Must be installed and securely in place at the time of templating.

  • Fireplaces: Any inserts must be available during templating. Failure to provide this may incur additional fees. For hearth installations, the subfloor must be properly prepped before our team arrives. Taxilastone does not verify fireplace dimensions for code compliance.

  • Bathtubs: Both the substrate and tub must be installed in advance. Cement board over wood blocking is recommended for stability. Substrates must be secure and free of deflection. For undermount tubs, ensure the tub is set at least ¼ inch higher than the surrounding surface to allow for a thin-set mortar bed and reduced caulk joints.

  • Decision-Maker Presence: A person with decision-making authority must be present on-site during templating. Templating will not proceed without an authorized representative available.

  • Project Plans: If the project requires templating from drawings, the most current version must be provided at the time of the visit.

  • Slab Layout and Inspection: During layout, we aim to work around major inclusions in the stone, though full avoidance is not always possible. Installations will not be replaced due to naturally occurring characteristics. Customers are encouraged to inspect and approve slabs in person or via digital layout.

  • Lamination and Seams: Some natural stones display more visible laminations than others. We do not guarantee invisible laminations or mitered edges. Seam location requests are welcome, but the final placement is at the discretion of our fabricator. Seams may be necessary due to slab fragility and may be visible and/or felt.

  • Site Access and Labor: If additional labor or equipment (such as cranes or extra personnel) is required due to job site conditions—e.g., excessive stairs or complex layouts—those costs must be paid in advance.

  • Site Protection and Liability: Stone slabs are extremely heavy and require a clear and unobstructed path to the installation area. All finished flooring should be protected using plywood or similar durable materials. Taxilastone is not responsible for any damage to unprotected floors, walls, cabinetry, or painted surfaces. Minor contact damage may occur during handling and is considered a normal risk of installation.

Returns and Cancellations – Tile

  • Tile orders cancelled more than 15 days after purchase will result in the forfeiture of both payment and materials.
  • Returns may be considered for a full refund within 30 days of delivery, provided the items meet the return conditions outlined below.
  • A standard overage of up to 15% per product may be returned within 60 days of delivery if the materials comply with return requirements. We recommend keeping excess material on-site in case future repairs or replacements are needed.
  • Taxilastone reserves the right to decline returns of any discontinued or non-current inventory at its sole discretion.

Return Conditions – Tile

  • Carton quantities must be returned as complete, unopened cartons in their original packaging.

  • Items sold by the sheet or individual piece must be returned in full quantities—partial returns are not accepted.

  • All returned materials must be securely and properly packaged to avoid damage in transit.

  • Returns will not be credited for tiles that arrive broken, damaged, defaced, or previously installed.

  • Hand-selected or culled materials are not eligible for return.

Any installation—whether partial or complete—constitutes acceptance of the material.

The following items are non-returnable and non-cancellable:

  • Slabs

  • Custom or special order items

  • Setting materials and tile accessories

All returns must be pre-approved by Taxilastone. A valid Return Authorization (RA) must accompany the shipment. Returns will be refused if received after the RA has expired.

The client is responsible for all return shipping costs. Returns of Taxilastone-branded products must be sent to our Secaucus, New Jersey distribution center. Showroom locations do not accept returns.

Products not branded by Taxilastone cannot be cancelled, exchanged, or returned.

Materials marked as discontinued or final sale at the time of purchase are not eligible for return, exchange, or cancellation under any circumstance.

Returns and Cancellations – Slabs

  • A 10% cancellation fee will apply to any slab order cancelled more than 72 hours after the deposit has been collected.

  • Slab orders become non-cancellable after 15 days from the order date.

  • Customers may inspect slabs prior to shipment either in person at our slab galleries in Secaucus, NJ; Nashville, TN; or Dallas, TX, or through approved digital review methods, where available.

  • Once shipped, slabs are not eligible for return, cancellation, or price adjustment.

  • Any slab that has been processed through our re-finishing program is considered final sale and may not be cancelled, exchanged, or returned under any circumstance.

Warranties

Taxilastone does not provide any warranties beyond those offered directly by the product manufacturer. All other warranties—including, but not limited to, implied warranties of merchantability or fitness for a particular purpose—are expressly disclaimed.

Taxilastone’s liability is strictly limited to the amount paid by the customer or the value of the materials received, whichever is less.

These Conditions of Sale override and take precedence over any terms or conditions submitted by the customer, including those included in purchase orders or other agreements.

Delays

Taxilastone is not liable for any delays in delivery or production resulting from events beyond our control, including but not limited to acts of God, labor strikes, accidents, customs or border holdups, transportation issues, natural disasters, or pandemics.

We also reserve the right to postpone order processing until all required documentation—such as a signed order form or credit card authorization—has been properly completed and received.

Credit Card & ACH Authorization

By accepting this order and the Terms and Conditions of Sale, I hereby authorize Taxilastone to charge the full amount of the sales order or invoice to the credit card or bank account provided. This payment covers all products and services outlined in the agreement between the parties.

I consent to the automatic withdrawal of funds on the date the transaction is processed. If an ACH payment is declined due to insufficient funds (NSF), I understand that Taxilastone may, at its sole discretion, reattempt the charge within 15 days or apply a cancellation or returned-payment fee.

I confirm that all ACH transactions initiated to my account will comply with applicable U.S. laws, and I certify that I am an authorized user of the credit card or bank account provided. I agree not to dispute the charge with my financial institution, provided the transaction aligns with the terms of this order and the associated Conditions of Sale.

Supplemental Information

This Agreement shall be governed exclusively by the internal laws of the State of New Jersey, without regard to any conflict-of-law principles. Any legal action, suit, or proceeding arising from or related to this Agreement must be filed and maintained solely in the Superior Court of New Jersey, Bergen County, or the U.S. District Court for the District of New Jersey in Newark. Both parties expressly consent to the jurisdiction and venue of these courts.

Service of legal documents in connection with any such action will be considered valid if delivered via certified mail to the addresses listed at the beginning of this Agreement.

In the event of any legal dispute or enforcement action, the prevailing party shall be entitled to recover reasonable attorney’s fees and associated legal costs from the non-prevailing party.